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Queuing in Healthcare

Premier healthcare queuing for a better patient experience

Reduce wait times and enhance workflows while protecting patient privacy.

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The challenges of managing healthcare waiting rooms

Long wait times without proper management often lead to delays and frustration due to the following challenges.

Maintaining Patient Privacy

Handling patient identifiers while managing queues can be difficult and lead to human error.

High Volume of Patients

Managing large crowds during peak times (e.g., flu season) can stress out both staff and patients.

Prioritization and Triage

Prioritizing patients based on medical urgency rather than arrival time to ensure proper care.

Lack of Transparency

Patients are often frustrated by the lack of information regarding how long they will have to wait.

Blending Appointments and Walk-ins

Calling the next customer in a fair and orderly manner creates a lot of manual work for staff.

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NEMO-Q's Solutions

Expert solutions for every challenge

Queue

Queue Management System

  • Multiple Ways to Join the Queue
  • Web Based and Cloud Hosted
  • Real-Time Notifications
  • Collect Data and Analytics
  • Privacy Codes (Tickets) for HIPPA Compliance
Result

Reduce in-office wait times, make your business more efficient, and transform your lobby.

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Appointments

Appointment Scheduling

  • Schedule Online at Your Convenience
  • Mobile Friendly Booking
  • Staff Preparedness
  • Reallocate Peak Traffic
  • Blend Walk-Ins Seamlessly
Result

Shorten the in office wait time for all customers and see more patients throughout the day.

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Mobile Friendly

Mobile Queuing

  • Join Via QR Code or Website
  • Patient Can Wait Anywhere
  • Receive Real-Time Updates
  • Touchless and Safe
Result

Give your patient the ability to join virtually and wait freely while limiting patient contact and bottlenecks.

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intelligence

Business Intelligence

  • Detailed Performance Metrics
  • Generate Hundreds of Reports
  • Real-Time Dashboards
  • Manage Multiple Locations in One Place
Result

Create a culture of action by using data to drive your decisions and continuously improve service.

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Digital signage

Digital Signage Displays

  • Display Names or Ticket Numbers
  • Display Wait Times and Service Counters
  • Room for Multimedia or Advertisements
  • Multi Language Capabilities
  • Use Ticket Numbers for Privacy and HIPPA Compliance
Result

Increase wait time transparency, direct and guide customers accurately, and reduce patient frustration.

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feedback

Customer Feedback

  • Capture Patient Satisfaction
  • Customizable Questions
  • Multiplatform Survey Capabilities
  • Export Reports and Analytics
Result

Understand your patients needs and improve your service based on their valued feedback.

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A user-friendly process for patients and staff

Get in Line Virtually

Patients check-in at a kiosk, on their phone, or online.

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Receive Updates on Their Spot in Line

Patients can see estimated wait times and text message updates on their place in line.

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Next! Call Patients To the Right Place

Patient is informed that it is their turn and where to be seen.

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Patients Leave Happy and Satisfied

You've successfully shortened their wait-time and completed their service. You can even collect their feedback!

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Why healthcare facilities choose NEMO-Q

Reduced Wait Times

Streamline service delivery and minimize in-person waiting.

U.S. Based Support

NEMO-Q's service team is full of queuing experts and is ready to assist you all year long.

Compliance & Security

Our systems ensure that all data, including sensitive patient information, is handled securely and in accordance with regulations.

Improved Patient Satisfaction

Keep patients informed and empowered through real-time queue updates and transparency.

Enhanced Staff Efficiency

Enable staff to focus on patient care rather than managing the waiting room, improving productivity.

Data-Driven Decisions

Leverage data analytics to continually improve operations and allocate resources more effectively.

Seamless integration with your existing systems

NEMO-Q’s queue management systems can easily integrate with your existing software, databases, and service platforms for a unified, efficient solution.

  • Well structured and Documented API
  • Endless Possibilities
  • One-stop shop for all your queuing needs
More Features

Additional Features to Enhance Your Healthcare Facility

Multi-Language Support

Ensure accessibility for all patients with multi-language options.

ADA and HIPAA Compliance

Our systems are fully compliant with ADA regulations to support patients with disabilities and to protect patient identifiers.

Cloud-Based or On-Premise

Choose the deployment method that best suits your infrastructure needs.

Feedback Collection

Allow patients to provide feedback on their experience immediately after service, enabling continuous improvement.

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Ready to improve your patient experience?

See how our queue management solutions can transform your waiting room. Contact us today to schedule a demo and explore the possibilities.